How Digital Transformation Can Greatly Improve Your IT Operations

Are you frustrated with your IT and business operations alignment not quite meeting your expectations? Many are having this issue right now, and we want to address how strategic digital transformation can hugely improve your IT operations.

Everything from physical devices to information technology networks – has a deeply transformative influence on the modern world and economy.

From changing consumer preferences to reshaping the way businesses produce and market goods, technology can be seen even in the smallest details of day-to-day business operations, increasing the productivity of workers and investments, accelerating economic activity, promoting interdependence between industries and allowing for the continual deployment of new technologies – and, also creating new business risks that must be mitigated.

How to Improve IT Operations Through Digital Transformation

Here are some of the key ways we identified that will tend to drive highly-productive IT operations via digital transformation:

  1. Propel Productivity

Through process improvement, developing worker skills and product development, technology tends to increase productivity in business operations. While the exact size of that improvement is still a matter of academic debate, technologies like email make communication about business operations considerably faster and easier, increasing the overall productivity of workers. Technologies like online customers service and customer support pages also reduce the need for personal attention and increase the productivity of investments in these areas without sacrificing customer experience.

  1. Faster Acceleration

Whether through faster airplanes or online data transfers, technology tends to accelerate the rate of business operation. What once took weeks through the mail or face-to-face interactions can now be accomplished in seconds with a keystroke. Online money transfers, Web purchasing and Internet file sharing all tend to accelerate the production cycle, making the capitalization, production, sale, and distribution of goods considerably faster.

From an operations standpoint, technological acceleration and digital transformation both forces companies to move faster to meet consumer demands and provides the tools for them to do so.

  1. Utilizing Globalization and Interdependence

The ease with which companies can communicate and transfer resources on a global scale makes them more likely to conduct business with a global web of clients and suppliers. Technology like Internet video conferencing and instant access to economic data from around the world makes it just as feasible to conduct business or make investments in a neighboring town as doing so on another continent. Technology facilitates this integration and interdependence through improvements in transportation, logistics, and communications.

  1. Embracing New Technology

As technological innovation makes consumers want new types of products, businesses have to adjust their operations to meet new market demands. Businesses integrate new technologies, such as computers and software packages, into their daily operations and production cycle and provide new products such as increased mobile compatibility for a line of electronics.

Driven by consumer desires for new technological goods and more convenient technological services, businesses can compete with each other based on their pace of innovation and adoption of new technologies.

A note for the “late adopters” of technology systems: Information and communications technologies (ICT) can be used to support many of your business activities, from internal business systems to business communications to electronic commerce.

While you may need to make an initial investment of resources, this kind of electronic business (or “e-business”) can improve your efficiency in the long run by saving you time and streamlining your processes. It can also open up new opportunities for collaboration and the exchange of data, all of which can ultimately contribute to an increase in revenue.

  1. Digital Strategies

An effective digital strategy requires a three-pronged approach: optimizing the customer experience, improving operational processes, and uncovering new and profitable business models.

In the first part of this series, we explored the role that storage virtualization plays in digital transformation, resulting in an improved customer experience. In this second part, we’ll look at ways to digitally transform operations by creating a high-performance, cost-effective hyper-converged infrastructure.

  1. Use of Hyperconverged Infrastructure

Businesses are increasingly migrating away from siloed IT solutions dedicated to operations or departments and toward platform models that integrate functions such as data storage and network management. This hyper-converged approach is a trend that is already transforming IT delivery.

Hyper-convergence (hyper convergence) is a type of infrastructure system with a software-centric architecture that tightly integrates computer, storage, networking and virtualization resources and other technologies from scratch in a commodity hardware box supported by a single vendor.

  1. Best Practices for High-Performing IT Operations

The results from a recent IDC survey of 2,500 IT executives strongly suggest that companies who are successfully transforming IT operations are able to more easily meet defined business objectives. For your business to see similar benefits, your IT operations strategy must include several correlating initiatives.

AlertOps identified 3 indicators of “high-performing IT teams,” and listed them as:

  1. Constant communication;
  2. Flexibility and agility; and,
  3. Collaboration.

We’re happy to say that those are 3 areas that Intivix has cultivated from the very beginning!

It’s important to note that businesses effective in transforming IT have a significant common denominator that stands out.

Today’s high-performing IT organizations must be lightning-fast in response to the needs of key stakeholders. The IDC report referenced earlier shows this superior level of business support was cited by 80% of organizations as a key feature of successful IT transformation.

Transformative IT is able to easily leverage technology to add continuous value across the enterprise with improved cost efficiencies, better end-user experiences, and the rapid delivery of solutions that meet changing requirements.

Among organizations successful with digital transformation of their IT systems, 98% of them integrate employee training into their strategic plan. This results in up to 20% less time on IT maintenance and repair. This collaborative approach builds a limitless atmosphere that lets IT focus on innovation, leverage external benchmarks to raise standards and continue to drive better overall business results.

When your organization embraces hyper-converged infrastructures (highly integrated data storage and network management), this allows you to easily modernize, automate and transform every business line.

The Role of Data in Digital Transformation

Digital transformation initiatives require a “data-first” approach where access to the information is paramount to the customer journey. Reducing complexity by adding new hyper-converged solutions while also leveraging your existing systems of record (SOR) investment and rapid access to data in applications or systems of engagement (SOE) provide IT the ability to be agile in delivering results to the business lines. As a result, many organizations are looking to hyper-converged systems.

In fact, a recent ESG survey stated that 85% of Information Technology and Digital Media (ITDM) professionals have deployed, or plan to deploy, hyper-converged systems. The results show how hyper-converged solutions empower organizations on their IT transformation journeys by doing these top 3 things:

  • 26% faster deployment;
  • 1 in 4 experienced enhanced scalability;
  • 1 in 5 experienced a simplified management.

When considering a hyper-converged solution, it needs to be able to compliment your existing environment by leveraging and providing access to existing systems while managing new resources and infrastructure seamlessly.

The Impact of Technology on Business Operations

The conclusion of a Genpact Study on the impact of technology on business processes was this:

Business process operations have entered a new phase of accelerated transformation, thanks to now-mature, powerful technologies. Cloud-based and mobile applications, advanced analytics, and powerful collaboration tools multiply the effect of well-understood operating model levers such as shared services, outsourcing, global delivery, and process re-engineering.

However, the applicability and impact of these technologies are not uniformly high, according to almost 1,000 business executives polled by an independent research firm in a survey commissioned by Genpact.

We’re Your San Francisco Leaders in Digital Transformation and IT Acceleration

Intivix has always been on the leading-edge of technology transformation and acceleration and can advise you on how your business IT systems can benefit from it.

If you have questions about how digital transformation can improve your IT operations, contact us at info@intivix.com or (415) 543-1033 for more information.

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