The year 2020 we will be remember for many things. There were certainly several situations that we’d classify as negatives, but there are also likely a few items that we would consider positives as well. Should we also add being a launchpad for new technological trends to the list? Given what we are seeing for 2021, we may want to do just that!
Work-from-home, virtual learning, an influx of online shopping, and gaming has created a giant technological need. A need for different levels of cybersecurity, a more encompassing user experience, an expanded way to access and interpret data, and so much more. All the 2020 scenarios seem to have an impact on 2021. Check out these six technology trends that we expect for 2021.
Back in the day (you know, late 2019), many businesses focused on cybersecurity protections within the walls of their building. They protected the devices, data, software, and other business-related materials that largely resided in a particular location. Sure, there were some outliers that required out of office cybersecurity support, but that was not the norm for most small businesses. Enter 2020, and a large portion of the population is now working from home accessing confidential business data through sanctioned and non-sanctioned devices on a regular basis. That’s where cybersecurity mesh comes into play.
Cybersecurity mesh acts as a protective bubble around an individual and covers them in remote environments. These individuals can then access necessary company files and information, no matter their location, and continue to be properly protected from a cybersecurity perspective.
At this point, we are all pretty much aware of the cloud, and our business likely uses some form of cloud. The distributed cloud is a bit different than what we currently know because cloud services are distributed to different physical locations. However, the governance, operation, and evolution responsibilities remain with the main public cloud provider. This distributed cloud model offers organizations the opportunity to benefit from a public cloud model without needing to manage their own private cloud environment.
Internet of Behaviors (IoB)
This trend is all about gathering “data” – a lot of data. It could come from citizen data, commercial customer data, social media, public domain, location tracking, and even facial recognition and location tracking information. All this data is gathered, combined, and processed to then influence behaviors. The influence may come in the form of encouraging employees to follow specific protocols that they currently do not. Or it may come in the form of improving performance of certain job-related tasks, by tracking relevant activity. Sounds like a lot, right? It is. And there may be ethical and societal implications that need to be considered, so stay tuned for more on this trend.
The total experience is essentially the melding of customer, employee, and user experience into one experience, that focuses on impacting and transforming business outcomes. You see, there is an area where all of these different types of experiences overlap, from a technology perspective. And, when they overlap and work together, a better experience for all involved can occur. Think about some of the ways that you go about regular daily activities today, for example, shopping for groceries online. There is the online experience of placing the order. The order fulfillment process of the employee. The pick-up process, which includes notifying the store when you arrive. The delivery of groceries, packing of the car, and the completion of the process. While this is a very bare-bones way to demonstrate the total experience, it helps to show how one task includes several experiences, and how they all intersect.
Privacy and Confidential Computing
This trend is all about encrypting the entire computing process and not just data. It’s basically layers of security that protect sensitive information throughout the computing process. These additional layers of security come from three technologies. The first focuses on providing a trusted environment so that sensitive data can be processed. The second technology performs the processing and analytics step. The third technology is the encryption layer. This type of confidential computing helps organizations collaborate in ways they could not before without a confidentiality risk.
This form of operations takes a digital first, remote first approach. It is an IT operating model that supports customers everywhere. It enables employees anywhere, and allows businesses to function anyplace. All individuals involved can operate in physically remote environments, while still accomplishing the tasks at hand.
Yep, these trends are influenced by the situations that we endured in 2020. And although we are all probably glad to say goodbye to 2020, for various reasons, if these technology trends come to fruition in 2021, we may want to add one more positive to the 2020 list.